Newbie Gets Commended By Client

Hey, it's Nando. How are you? I'm doing dandy having just eaten lunch.

So, one of our clients was really satisfied with the service from one of our new customer reps. She wrote us a really nice e-mail thanking him. And to make him blush, here it is:

[Dan] GallantGifts

The purpose of this letter is to formally and publicly commend Patrick G for the excellent service he provided to The Center for Disease Control (CDC). In my opinion, the level of service that Mr. G extended to our company was far beyond our expectations.

I have never before written a letter like this on an entirely unsolicited basis. However, in this case I was so impressed by the support and service provide by Mr. G that I felt compelled to go on record with my praise. He truly deserve it. In an era where exceptional one-to-one customer service excellence has virtually disappeared from our industry, the work that Patrick did should be held up as an example for others to try to emulate. His example even had a positive impact on the attitude and productivity of our own staff!

In closing, I believe that Patrick G deserve to be congratulated and rewarded for providing customer service and support well beyond the expectations of our company at The Center for the Disease Control (CDC).

Very sincerely,

Wanda G. W
Centers for Disease Control and Prevention
Atlanta, GA

What a great letter! And thank you Wanda for being such a great client! :)

Yup, this type of excellent customer service is what you get from Gallant.

By the way, Congrats, Pat!

Later,

Nando

Promotional Products PDF Presentation

Wow, those are a lot of "P"s in the blog's title.

Hi! My name's Nando and I'm Gallant's graphic designer. I (along with others) have put together a PDF presentation with some facts about the promotional products industry.

You can check it out by clicking here:
Promotional Products Presentation [PDF file]

Take care!

Nando

Great Quote - Teddy Roosevelt

It is not the critic who counts, not the man who points out how the strong man stumbled, or where the doer of deeds could have done them better.

The credit belongs to the man who is actually in the arena;
whose face is marred by dust and sweat and blood;
who strives valiantly;
who errs and comes short again and again;
who knows the great enthusiasms, the great devotions, and spends himself in a worthy cause; who, at the best, knows in the end the triumph of high achievement; and who, at worst, if he fails, at least fails while daring greatly, so that his place shall never be with those cold and timid souls who know neither victory nor defeat.

~ Teddy Roosevelt

visit www.GallantGifts.com
or call 800-330-1343 for great marketing ideas and promotional products