Customer Comments

I'm writing to you to commend your team member, Gloria, for her excellence in customer service. Our company, in choosing to order mats, sought pricing and designs from various vendors. In sending out e-mails, we received several responses, via e-mail, but only one personal telephone call. This was from Gloria.

Gloria’s warm and personal attention to CN made all the difference. It made her stand out and each time that I spoke with her, the warm, receptive, attention remained unchanged.

Gloria called periodically to check to see if we had made any decisions, always asking if there was anything more that she could do to help. In one of our conversations, I informed her that another vendor was selected, that we really liked her mats, and thanked her for her help. Gloria then wanted to inquire as to what she could do further.

In considering her undying efforts to please, her personable service, and her willingness to go the extra mile, we chose your company to customize our mats.

In today’s economic times, it is rare that we take the time to get to the heart of matters and say, “Thank you,” “Can I help you, further”, etc. and we oftimes receive more letters of complaint than commendation.

Gloria is exemplary of what any company should want for a team member and I want to thank you and her for your assistance.

Best Regards,

Sandra
CN Railroad
Memphis, TN

---

---

"Dan and team are all simply a pleasure to work with and I look to drive business your way because I know you create quality products delivered in a reliable manner."

Marketing - Orlando Magic
Purchased Promotional Products

---

"Gallant is very easy to work with, Excellent customer service, I'll always use Gallant for future orders. Thank you!!!!!"

Matt - Element Skateboards
Purchased Promotional Items

---

"Wonderful customer service personnel and my product shipped immediately!"

Alphanie M. - PART
Purchased Corrugated Boxes

---

"They were recommended to me and I thanked the other client very much. Great Service and Quality Products"

Erin C - Sterling
Purchased Promotional Products

---

"Dan and Ana have been amazing to work with. Quick quality service and responses from both of them has been super helpful in meeting my deadlines. The quality of the mats we ordered are night and day from the previous vendor that we used and pricing was competitive. Looking forward to doing more in the future. "

Allison - Head Penn Sports
Purchased Promotional Products

---

"The Best service ever, Anna was very professional, I will use you guys again for all my future events."

Y. Romero - B Carpet Inc.
Purchased Event Products

---

"Friendly and fast service. Can fully meet customer's needs."

Dominique Hart - US Marine Corp.
Purchased Promotional Prodcuts

---

"They did a great job for us. Everything that was promised was delivered and I am pleased with our experience with Gallant.."

Josh - Staffing 1st Services
Purchased Promotional Products

---

"I wanted you to know about this company. It's where I got the glassware for our company Christmas gifts, and their customer service was EXEMPLARY! I highly recommend them if we need gifts for other occasions, employee recognition, items for branding our new name, etc."

Becky C - Smokers Outlet
Purchased Glassware

---

"HI Dan, It went great! The custom 3-D crystal cube gifts were very well received by the recipients. I want to thank you for going the extra mile for us and helping this to run so smoothly :) Thank you for everything!"

Diane - Adventist Health Systems
Purchased 3-D Crystal Cube Gifts

---

"Gloria was a great help, answering my questions and providing me samples to make sure we got exactly what we wanted."

D Eichfield - US Army
Purchased Promotional Products

---

"Gloria, I have to tell you that the Pinnacle mat is a huge hit in the office! Thank you so much for working with me to get it finished and shipped to us so quickly, it was much appreciated! Thank You!"

Emily - Pinnacle Advisors
Customized Logo Mat

---

"Great service, needed it quickly and it arrived several days ahead of schedule!! Thanks so much!!!"

Krystal - SC College of Engineering & Computing
Purchased Promotional Products

---

"Great first experience working with Gallant. So great that you were able to work with our very short time frame & produce what we needed. Excellent communication & response was very much appreciated! Thanks & I look forward to working together again in the future!"

Cheryl C - Marketing
Purchased Promotional Products

---

"Yes we got our custom Head/Penn bands today and They really look great! Thanks for your help with these and I’m sure we’ll be in touch on future projects in the near future."

Allison –HEAD Penn Sports.
Purchased Custom Brand Bands

---

Our mat arrived in the Office today and it looks GREAT!! Thanks for all your help. If possible please provide me with any cleaning instructions (for the type of mat) you may have available.

Lisa Scipio-Green – Ofice Supervisor Grenada Services
Custom Mat

---

"I work with a charity group every year and Gallant has helped me out many years and tell the new boadmembers about Gallant and the wonderful work at the great prices every year."

Billy Bailey - Crew of Olympus
Purchased Customized Crystal Ornaments

---

"The popcorn tins look great and the popcorn is delicious. Thanks for your help!"

Megan - S Theater
Purchased Custom Popcorn Tins

---

Gloria,

I just want to thank you so much for all your helping with my project! You made the process easy and I think everything is going to turn out just great! Thank you for your prayers this week through my wisdom teeth surgery. I think I am almost better now!

Thank you again,

Mary Talley
Promotional Product

---

Hi Dan wanted to let you know we received the Point of Purchase Signs today and they look great. Thank you

Sheldon
Highwood
Purchased – POP Client

---

We are very pleased with how our logo mat turned out. It was a pleasure working with you.

Sam
Ketchum & Walton
Purchased – Custom Logo Mat

---

You guys are awesome! The shirt looks great! Thank you so much.

Luis
L&R Armory
Purchased – Custom T-Shirts

---

The colors are perfect. Everyone is coming in raving about them now. The student that designed them is really excited – as he should be!

Thanks for giving us a great product at a great price.

Lucia R Tipton
Clover High
Purchased – Custom Mats

---

Our Custom Brand Bands are AMAZING!!
Thanks! :)

Amanda
Asbury Seminary
Purchased – Custom Brand Bands

---

We received our Customized Brand Bands and we LOVE them, the packaging and the printed piece!

Excellent job on getting this to us on time and for making this happen with such great customer service from Dan! We will be back to order more items from you and your company in the future.

Many, many thanks from Prestonwood Academy!

Vivki
Prestonwood Academy
Purchased – Custom Brand Bands

---

Our Custom Brand Bands are AMAZING!!
Thanks! :)

Amanda
Asbury Seminary
Purchased – Custom Brand Bands

---

These mats are the best!!!!!
Holding up?.. They are rock solid, get tons of traffic in a prominent entry area and show no signs of wear. This was one heck of a delivery your company pulled off!!
Best to you.

Claudette
IDEO Corp.
Purchased – Logo Branded Floor Mats

---

Gloria was great! She was the first to respond to the inquiries I sent out, ended up giving me the best quote and her proofs were just as good if not better than the competitions. She was able to give me exactly what I wanted.

Shannon
Sweet Leaf Tea, Inc.
Purchased – Logo Branded Floor Mat

---

---

Purchase Experience =  “10”
Likely to Purchase Again and Recommend = 100%

Chad
Dakine
Purchased – Point of Purchase & POS Matting

---

We received the custom rug and it looks awesome. Thanks!

Jana
Floyd E. Kellam High School
Purchased – Custom Logo 12'x6' Welcome Mat

---

A great experience.

Jeri – Teacher
St. Helen School District
Purchased – Custom Embroidered School Apparel

---

I want to let you know what a pleasure it has been to deal with Michael Levin over the past couple of days. He has patiently answered our questions and gone out of his way to provide us with exemplary customer service. We look forward to dealing with your firm in the future.

Jennifer Gordon - Administrative Assistant
Full Circle Architects
Northbrook, IL

---

Dan & Jim have been wonderful to work with.

Debbie – Director of Marketing
EPL.net
Purchased – Mixed Promotional Products for Marketing & Dealer Events.

---

We were so pleased with the coasters. We still have some and use them as special gifts to the board members when their term is up.
I will definitely keep you in mind for future ordering. You are the nicest to work with.

Lisa
Hendersonville Country Club
Hendersonville, NC

---

I love your personalized Butter Mints and I buy them for our events and I always get compliments on how good they are.

Faye – Human Resources
Small Gov
Purchased – Imprinted Butter Mints

---

Great working with Gloria, an excellent customer service rep!

Rosemary - President
Serenity
Purchased – Custom Designed Awards

---

Looks great! I really appreciated all your help. We will be ordering again real soon.

Lisa
Ecce Panis, Inc.
Purchased – Custom Award with a 2-day turnaround

---

Hey Mike,
So today I received the shirts and I must say I am thoroughly pleased. They look just how my club and I hoped they would and everyone was very happy with the quick turn-around in production to shipping. Thanks again for all of your help and I am glad we were able to do business.

Steven
Purchased – Custom Screen T-Shirts for Baseball Team

---

My experience with Gallant was excellent!

Michael - President
Redstone
Purchased – Screen Printed T-Shirts and Embroidered Polo Shirts

---

When we need to find unique premium items, Gallant is always the one I check.

Brad – Owner
American Insurance
Purchased – Advertising Specialties and Business Gifts

---

Andrew,
We got the mats last Friday. I was surprised that they came in that early, so please pass along my thank you to the entire team that was involved in making and shipping them. They looked great, fit great, and were exactly what I was looking for. Thanks for putting up with me and doing a great job and providing terrific customer service. You helped make my wife’s Christmas special.

Brian
MDA Engineering, Defense Programs Operation, SPARTA, Inc.
Purchased – Custom Designed Toyota Highlander Mats

---

Gallant always finds what I am looking for.

Dianna
RegencyLighting.com
Purchased – Custom Designed Corporate Apparel

---

Gloria,
We received the mat yesterday - it looks great! Thanks for all your help! I will definitely keep you in mind when we order more.

MAJ D Joseph
Secretary of the General Staff
Forward ARCENT/CFLCC OCP Camp Arifjan, Kuwait

---

Thank you very much! Our Logo Mats look wonderful!

Kim - Owner
The Bee
Bay Head, NJ

---

What great customer service!
We will certainly keep you in mind with future orders.

Diana
DeVito Fitterman Advertising
New York, NY

---

Hi Gloria,
I appreciate all of your help! It's always nice to come across someone so upbeat and helpful.
Thanks again

Cindy
The Stalwart Group
Purchased – Bar Mats

---

GREAT! Love it. I appreciate all of the time you've put into this, thank you.

Shannon
Titos Vodka
Purchased – Point-of-Purchase Matting

---

Gloria,
Thank you so much for your help, you rock!! I really appreciate your help and follow-ups. I look forward to doing business with you in the future.

Michelle
US Army

---

Warm and Excellent Service

Pat
Capitol
Purchased – Branded Sports Merchandise

---

The purpose of this letter is to formally and publicly commend Patrick for the excellent service he provided to The Center for Disease Control (CDC). In my opinion, the level of service that Mr. G extended to our company was far beyond our expectations.

I have never before written a letter like this on an entirely unsolicited basis. However, in this case I was so impressed by the support and service provide by Mr. G that I felt compelled to go on record with my praise. He truly deserve it. In an era where exceptional one-to-one customer service excellence has virtually disappeared from our industry, the work that Patrick did should be held up as an example for others to try to emulate. His example even had a positive impact on the attitude and productivity of our own staff!

In closing, I believe that Patrick deserves to be congratulated and rewarded for providing customer service and support well beyond the expectations of our company at The Center for the Disease Control (CDC).

Very sincerely,

Wanda G. W
Centers for Disease Control and Prevention
Atlanta, GA

---

Yes we got our custom Head/Penn bands today and They really look great!  Thanks for your help with these and I’m sure we’ll be in touch on future projects in the near future.

Allison
Head Penn Sports

---

The mats for Masonic Lodge arrived today, they are better than I had anticipated. The few members that saw them this morning were very pleased. It was a pleasure doing business with you. You’ll be receiving some referrals from other Masonic Lodges in our area. Thank You.

Chuck S
Masonic Lodge

---

The Smokey Bear Brand band Promo Packs look really good. We are scheduled to try them out in early May at an event with Smokey Bear. Thanks very much.

Kent
Maine Government

---

Gloria,

You have truly outdone yourself!!! I am beyond impressed with the work you have done on this order.

Amy
Youth Development Office

---

You're the only one who we will ever use! You do great work. Thanks!

Dave
Media Group

Past customer? Fill out our form. Your comment:

Name: Email:

Privacy Program and Information Page